Privacy Policy
Last updated: July 2026
Tom O’Byrne Carpentry respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and store your information when you contact us, request a quotation, use our website or engage our services.
Who We Are
Tom O’Byrne Carpentry is operated by Tom O’Byrne as a sole trader.
For data-protection purposes, Tom O’Byrne Carpentry is responsible for the personal information it collects and uses.
Information We Collect
We may collect:
- your name;
- telephone number and email address;
- home, site or billing address;
- details about your property and proposed work;
- photographs, measurements and project notes;
- quotations, invoices and payment records;
- correspondence by email, telephone, text message or WhatsApp; and
- website enquiry information.
We do not normally collect sensitive personal information unless it is necessary and you choose to provide it.
How We Use Your Information
We may use your information to:
- respond to enquiries;
- arrange surveys and appointments;
- prepare quotations and invoices;
- provide and manage our carpentry services;
- order materials and arrange deliveries;
- communicate about your project;
- process payments;
- maintain business, tax and accounting records;
- deal with complaints or warranty matters; and
- protect our legal rights and prevent fraud.
Our Legal Basis for Using Your Information
We use personal information where it is necessary:
- to provide a quotation or perform our contract with you;
- to comply with legal, tax and accounting obligations;
- for our legitimate business interests, such as managing enquiries, maintaining records and resolving disputes; or
- where you have given your consent.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- suppliers and delivery companies;
- subcontractors or other trades involved in your project;
- accountants and professional advisers;
- payment, website, email and cloud-storage providers;
- insurers; and
- government authorities or law-enforcement bodies where legally required.
Only the information reasonably required for the relevant purpose will be shared.
Photographs
We may take photographs of work for project records, quality control, quotations, warranty matters and dispute resolution.
We will only use identifiable photographs of your property for our website, portfolio, advertising or social media with your permission.
We will not publish your full address or other identifying personal details.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary.
Quotation, invoice, payment and project records may normally be kept for up to seven years for accounting, warranty, insurance and legal purposes.
Unsuccessful enquiry information may be deleted sooner where it is no longer required.
Keeping Your Information Secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.
Information may be stored securely in email accounts, mobile devices, accounting systems and cloud-storage services.
Your Rights
Depending on the circumstances, you may have the right to:
- request a copy of your personal information;
- ask us to correct inaccurate information;
- ask us to delete information;
- restrict how your information is used;
- object to certain uses of your information;
- request transfer of your information; and
- withdraw consent where consent is being relied upon.
Some rights are subject to legal exceptions, including information that we must retain for tax, contractual or legal reasons.
To exercise your rights, please contact us using the details below.
Cookies and Website Information
Our website may use essential cookies and similar technologies required for the website to operate.
Where optional analytics, marketing or advertising cookies are used, you will be given the opportunity to manage your preferences through the website’s cookie settings.
Please see our Cookie Policy or website cookie notice for further information.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Complaints
Please contact us first if you have any concerns about how your personal information has been handled.
You also have the right to complain to the Information Commissioner’s Office.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.
Contact
Tom O’Byrne Carpentry
Tom O’Byrne, Sole Trader
07554268423